The fine print, in plain English.

This policy explains how Ryan Mead, trading as Lead Social (ABN 52 450 927 366), collects, uses, stores and shares personal information. In this policy, "we" and "us" means Lead Social. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Personal information is information that identifies you, or could reasonably identify you. We may collect:

• Your name, email address, phone number and business name
• Your answers to any questions on our booking calendar or forms
• What you tell us on calls, in emails and in messages
• Billing and account details, if you become a client
• Technical information when you visit our website, such as your IP address, browser, device and the pages you view

We don't ask for sensitive information, such as health information. Please don't send it to us.

How we collect it

• When you book a call, fill in a form or respond to one of our ads
• When you call, email or message us, or speak with us on a call
• Automatically when you use our website, through cookies and similar technology

You can contact us without giving your name. We can't book a call with you without your contact details.

Why we use it

• To book and hold calls with you, and to work out whether we're a good fit
• To provide our services to clients, including onboarding, reporting and billing
• To send you information about our services. You can opt out at any time.
• To run, measure and improve our website and our advertising, including on Facebook and Instagram
• To meet our legal obligations

We don't sell your personal information.

Who we share it with

We share personal information only with service providers who help us run the business, and only what they need to do their job. These include:

• GoHighLevel, which runs our booking calendar, forms and CRM
• Meta (Facebook and Instagram), for advertising and measurement
• Our website host
• Our email, file storage, accounting and payment providers
• Professional advisers, such as our accountant or lawyer

We may also share information where the law requires or allows it.

Storage outside Australia

Some of these providers store data outside Australia, including in the United States. GoHighLevel and Meta are two examples. Overseas laws may not protect your information in the same way Australian law does.

Cookies and the Meta pixel

Our website and booking calendar may use cookies and similar technology. We may use the Meta pixel, a small piece of code from Meta, to measure how our ads perform and to show our ads to people who have visited our site. Meta handles that information under its own privacy policy.

You can block or delete cookies in your browser settings, and manage the ads you see in your Facebook and Instagram settings.

When we work for a client

We build and run our clients' marketing inside their own accounts, including their CRM and Meta ad account. That means we may see personal information about a client's leads and customers. We use it only to provide our services to that client, following their instructions.

The client's own privacy policy covers how they handle their leads' information. If you're a lead or customer of one of our clients, please contact that business first.

Marketing

Every marketing email or message we send tells you how to unsubscribe. You can also ask us to stop at any time using the contact details below.

Keeping it safe

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. No website or online service is completely secure, so we can't promise that information sent to us online will always be safe.

We keep personal information only as long as we need it for the reasons in this policy, or as long as the law requires. After that, we delete it or remove anything that identifies you.

Seeing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it. It's free to ask. We may need to confirm who you are first, and we aim to respond within 30 days. If we can't give you access or make a correction, we'll tell you why in writing.

Complaints

If you think we've mishandled your personal information, please contact us first. We'll look into it and aim to reply within 30 days. If you're not happy with our reply, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact us

Ryan Mead, trading as Lead Social
ABN 52 450 927 366
Email: ryan@leadsocial.com.au
Mobile: 0447 790 991